Terms of Service

Last updated 16 June 2026

These Terms of Service (the “Terms”) form a binding agreement between you and Fit Factory (“Fit Factory”, “we”, “us” or “our”) and govern your access to and use of the Fit Factory web and mobile application, websites and related services (together, the “Platform”). By creating an account, accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Who these Terms cover

The Platform serves two types of users. Coaches are personal trainers and fitness professionals who subscribe to Fit Factory to manage their clients. Clients are the individuals a coach invites to track workouts, nutrition, check-ins and progress. These Terms apply to both, with provisions specific to each where noted.

Fit Factory provides the software only. It is a tool used by independent coaches to deliver their own services. Fit Factory is not a party to the coaching relationship between a coach and their clients, does not provide fitness, medical or nutritional advice, and is not responsible for the content, programmes, advice or conduct of any coach or client.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create a coach account, and at least 16 years old to use the Platform as a client. By using the Platform you represent that the information you provide is accurate and that you have the authority to enter into these Terms.

3. Accounts and security

You are responsible for keeping your login credentials confidential and for all activity under your account.
Notify us at fitfactoryct@gmail.com promptly if you suspect unauthorised use of your account.
You may not share, sell or transfer your account, or impersonate another person.

4. Subscriptions, trials and billing

Coach access to the Platform is offered on a subscription basis, which may include a free trial. Fees, billing intervals and trial length are presented at the point of sign-up. Payment is processed by our third-party payment providers (see the Privacy Policy). Unless stated otherwise, subscriptions renew automatically until cancelled. Cancellation, downgrade and refund terms are set out in our Refund & Cancellation Policy.

Coach-to-client payments. Where a coach collects payments from their own clients through the Platform, those payments are made directly between the client and the coach via the coach’s connected payment account. Fit Factory facilitates the technical integration only and is not the merchant, seller or payee for those transactions.

5. Your content

You retain ownership of the content you submit to the Platform (for example, workout data, notes, messages, photos and check-ins) (“User Content”). You grant Fit Factory a worldwide, non-exclusive licence to host, store, process and display User Content solely to operate and improve the Platform and provide it to the users you share it with (for example, your coach or your assigned clients). You are responsible for ensuring you have the rights to submit your User Content and that it does not infringe the rights of others.

6. Acceptable use

You agree to use the Platform only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated into these Terms by reference.

7. Health disclaimer

The Platform is a tracking and communication tool and does not provide medical advice. Fitness and nutrition programmes carry inherent risks. Always consult a qualified healthcare professional before beginning any exercise or nutrition programme. You use any programme or advice — whether from a coach or generated by the Platform — at your own risk, and Fit Factory is not liable for any injury, illness or loss arising from it.

8. Third-party services

The Platform relies on third-party services for hosting, authentication, payments and email. You may also choose to connect optional third-party wearable or health accounts (such as Oura, Whoop or Fitbit) so the Platform can sync your activity and health data; you can disconnect them at any time. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for third-party services beyond our reasonable control.

9. Intellectual property

The Platform, including its software, design, trademarks and content (excluding User Content), is owned by Fit Factory or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable licence to use the Platform in accordance with these Terms. You may not copy, modify, reverse engineer or create derivative works from the Platform except as permitted by law.

10. Suspension and termination

You may stop using the Platform at any time. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or where necessary to protect the Platform or other users. On termination, your right to use the Platform ends; certain provisions (such as those on intellectual property, disclaimers and liability) survive. We will handle any personal data after termination as described in the Privacy Policy.

11. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that data will never be lost.

12. Limitation of liability

To the maximum extent permitted by applicable law, Fit Factory will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or business. Our total aggregate liability arising out of or relating to the Platform will not exceed the greater of the amounts you paid to Fit Factory in the twelve months before the event giving rise to the claim, or the minimum amount required by applicable law.

13. Indemnity

You agree to indemnify and hold Fit Factory harmless from claims, damages and expenses arising out of your use of the Platform, your User Content, your breach of these Terms, or — for coaches — your provision of services to your clients.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or an in-app notice). Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of [Governing jurisdiction — to be confirmed by Fit Factory], without regard to conflict of laws principles. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rights you have under local law.

16. Contact

Questions about these Terms? Contact us at fitfactoryct@gmail.com.