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Delete Your Account & Data

Last updated 16 June 2026

This page explains how to request deletion of your Fit Factory account and the personal data associated with it. It applies to both coaches and clients who use the Fit Factory app.

How to request deletion

You can ask us to delete your account and data in either of these ways:

  1. Email us. Send a message from the email address on your account to support@fitfactoryapp.com with the subject “Delete my account”. Sending from your account email lets us verify the request; if you can’t, include enough detail (your name and the email on the account) for us to identify it.
  2. Ask your coach (clients). If a coach set up your client account, you can also ask them to remove you, or contact us directly using the email above.

We action verified deletion requests within 30 days and confirm by email once complete.

What is deleted

When your account is deleted, we remove the personal data we hold for it, including:

  • Your profile and account details (name, email address, account identifiers).
  • Health and fitness data — check-ins, body metrics, workout and nutrition logs, and any wearable / Health Connect data synced to your account (steps, sleep, heart rate, HRV, calories, weight).
  • Photos you uploaded, such as meal photos and progress / check-in photos.
  • Messages exchanged between you and your coach.

What is kept, and for how long

A limited amount of data may be retained after deletion where we are required to keep it or need it for a legitimate, limited purpose:

  • Billing and transaction records. Where you made a purchase, records needed to meet tax, accounting and legal obligations may be retained for the period required by law (typically up to 5–7 years). Card / payment details are handled by our payment provider and are never stored by Fit Factory.
  • Anonymised or aggregated data that no longer identifies you may be retained for analytics and service improvement.
  • Backups. Residual copies in encrypted backups are purged on our normal backup rotation, within 30 days of deletion.
Deleting your account is permanent and cannot be undone. Coaches with an active subscription should cancel it first (see the Refund & Cancellation Policy); cancelling billing on its own does not delete your account data.

For more on how we handle personal data, see our Privacy Policy. Questions about a deletion request? Contact us at support@fitfactoryapp.com.